Booking Policy

This Booking Policy explains how bookings for Accommodations listed on the ÓRA platform are initiated, confirmed, managed, cancelled, or otherwise affected.

It applies to all Guests and Hosts using the Platform and governs the booking lifecycle only, without replacing or limiting the legal effect of the Terms of Use.

This Booking Policy is expressly incorporated by reference into the ÓRA Terms of Use and forms an integral and legally binding part thereof.

In the event of any inconsistency between this Booking Policy and the Terms of Use, the Terms of Use shall prevail, except where this Booking Policy expressly states otherwise or where mandatory consumer protection laws require a different outcome.

Capitalized terms used but not defined in this Booking Policy shall have the meanings assigned to them in the Terms of Use.

For the purposes of this Booking Policy:

• "Booking Request" means a request submitted by a Guest to reserve an Accommodation.
• "Confirmed Booking" means a Booking accepted by the Host and confirmed through the Platform.
• "Check-In" and "Check-Out" refer to the dates and times specified in the listing or House Rules.

Guests may initiate a Booking by submitting a Booking Request or, where available, using an instant booking feature.

A Booking is not binding until it is confirmed through the Platform in accordance with this Booking Policy.

ÓRA reserves the right to reject, suspend, or cancel bookings where required to comply with law, prevent fraud, or protect Platform integrity.

Where a Booking Request is submitted, the Host retains discretion to accept or decline the request, subject to applicable law.

If a Host does not respond within the timeframe indicated on the Platform, the Booking Request may expire automatically.

No contractual relationship between Guest and Host is formed until the Booking is confirmed.

The total price of a Booking includes:

• the accommodation rate,
• applicable service fees,
• taxes or charges disclosed prior to confirmation.

Hosts are responsible for determining and complying with applicable tax obligations, unless otherwise required by law.

Prices displayed at the time of confirmation govern the Booking.

Payments are processed through third-party payment service providers.

Depending on the Booking type:

• payment may be authorized at the time of booking and captured upon confirmation; or
• payment may be captured immediately upon confirmation.

ÓRA does not store full payment card details.

Certain Accommodations may require a security deposit, which is disclosed prior to Booking.

Unless expressly stated otherwise:

• the security deposit is payable directly to the Host upon arrival;
• it is intended to cover damage beyond normal wear and tear;
• it must be returned after check-out, subject to inspection and applicable law.

ÓRA does not collect, hold, or administer security deposits and is not responsible for disputes relating to them.

Any modification to a Booking, including date changes, guest count changes, or stay extensions, requires Host approval and may result in price adjustments.

Unauthorized extensions or modifications may constitute a breach of the accommodation agreement and House Rules.

Cancellation rights and refund eligibility are governed by:

• the applicable Host cancellation policy,
• the Terms of Use,
• mandatory consumer protection laws.

Refunds, where applicable, are processed through the original payment method, subject to third-party provider timelines.

Failure by a Guest to check in on the scheduled arrival date without notice may be treated as a no-show and may result in forfeiture of amounts paid, subject to applicable law.

Early departure does not entitle the Guest to a refund unless required by law or expressly agreed by the Host.

If a Host cancels a Confirmed Booking or the Accommodation becomes unavailable, the Guest may be entitled to a refund or alternative remedy as required by law.

ÓRA may, at its discretion, assist with rebooking or communication but is not obligated to provide alternative accommodations.

Guests must promptly notify the Host of any material issue affecting the stay.

Failure to report issues in a timely manner may limit available remedies, subject to mandatory law.

Evidence may be required to support claims.

Neither ÓRA nor the Host shall be liable for failure or delay in performance caused by events beyond reasonable control, including natural disasters, pandemics, government actions, or infrastructure failures.

Any refunds or remedies shall be determined in accordance with applicable law.

ÓRA acts solely as an intermediary technology platform.

ÓRA is not a party to accommodation agreements and does not guarantee the performance, quality, or legality of any Accommodation.

Nothing in this Booking Policy limits or excludes mandatory consumer rights under applicable EU or Greek law.

ÓRA may amend this Booking Policy from time to time.

The version in force at the time of booking shall apply to that Booking, unless mandatory law requires otherwise.

This Booking Policy is governed by the laws of Greece.

Courts of Greece shall have jurisdiction, subject to mandatory consumer protection rules.

Kuero Hospitality IKE (ÓRA)